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Our Standards

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In order to provide you with the highest quality service we at Ukrainian Translation Studio have adopted the following standards:

We are not an “all languages, all subjects” agency

  • This means we do not subcontract your project. We are the people who actually do the work.
  • We are only accepting translations into Ukrainian or Russian and we only use verified in-house translators who have a native background in this language and a relevant degree or proper professional training in foreign languages or translation.

We are flexible and easy to do business with

  • Our project managers can be contacted in a plenty of ways, including email, ICQ, Skype and cellphone, during the most of the day;
  • If you have an emergency you need our help with, even during weekends or public holidays, you are always welcome to call: Contact us section;
  • We are legally registered as private business entity in Ukraine, which allows for hassle-free payments by international bank transfer.

We are doing our job up to the mark

  • For every project which requires splitting the work between several translators, a single Lead translator is appointed to establish the glossaries and general style guidelines in addition to any relevant instructions provided by the client;
  • All translations are done using advanced Computer-Aided Translation software technology like SDL Trados and similar tools to ensure the consistency of style and terminology in large projects, and also to save you and us extra time and money;
  • All translations are reviewed by a person independent of translation stage, with special accent not only on accuracy and terminology, but also on fluency of translated text in the target language.

We care about safety of our clients

  • To protect our work from accidental loss due to system failure, the full data backup is performed daily on all office PCs;
  • All our translators and reviewers are bound by internal confidentiality agreement to make all your sensitive information secure with us;
  • We are using the latest firewall and anti-virus technologies to protect our systems and email messages from malicious intrusions.

In short, we know that a satisfied customer is likely to bring us more and more work over time, so as long as you are happy with our services, we are happy and we keep growing. Should you have any questions or comments, please don’t hesitate to inquire.


Last modified 2009-09-29 08:06